Returns & Exchanges
If you need any assistance, please contact our customer care team.
HOW DO I RETURN ONLINE?
1
REPACK YOUR ITEMS
REPACK YOUR ITEMS
eseal your parcel. No packaging? No problem! Simply purchase a sealable, waterproof satchel from your post office.
2
LOG IN TO OUR RETURNS PORTAL
LOG IN TO OUR RETURNS PORTAL
Click "Start A Return" to begin the process. You will need your order number and email or postcode.
3
SUBMIT YOUR RETURN
SUBMIT YOUR RETURN
Once you submit your return, you will receive a postage label directly to your email. Print this label and place it on your parcel.
4
DROP IT OFF AT THE POST OFFICE- Please ensure your return is shipped within 14 days
DROP IT OFF AT THE POST OFFICE- Please ensure your return is shipped within 14 days
Find your nearest AusPost location here.
RETURNS & EXCHANGES FAQS