FAQ

Yes, when you pay using the Afterpay service, you may return your item(s) for a full refund online if the return conditions have been met. View our returns page for more information.

Store returns with Afterpay: Items purchased online through Afterpay cannot be refunded in store. They can be exchanged for an item of equal or higher value or for a store credit.

If your exchange is of a higher value than your original purchase, the difference will need to be paid in store at the time of the exchange. This additional payment cannot be made using Afterpay.

The additional payment will be subject to the Ally Fashion Returns Policy. Only the portion of the payment made using Afterpay can be refunded.

Afterpay takes several variables into account when approving transactions. Please contact Afterpay if you would like assistance.

To make a purchase using Afterpay the minimum spend must be $30.00. 

The payment arrangement is made with Afterpay and they will approve payments at time of order.

For first time Afterpay customers the first payment will be charged at the time of purchase. Existing Afterpay customer’s first payment will be charged 14 days from date of purchase.  

The full payment schedule will be provided to you at time of purchase.

If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.

Both online and in-store gift cards are unable to be purchased using Afterpay.

AfterPay is available for Australian members of AfterPay only. Residents of countries outside Australia will not be eligible to Checkout with AfterPay.