If you need any assistance, please contact our customer care team.
Returns & Refunds
HOW DO I RETURN ONLINE:
REPACK YOUR ITEMS: Reseal your parcel. No packaging? No problem! Simply purchase a sealable, waterproof satchel from your post office.
LOG IN TO OUR RETURNS PORTAL: Click "Start A Return" to begin the process. You will need your order number and email or postcode.
RETURNS & REFUNDS FAQS
WHAT'S YOUR RETURN POLICY
Your experience is important to us, and we want you to be satisfied with your purchase. If the products you’ve purchased are faulty, wrongly described, or different from the sample shown we do apologise. We’re more than happy to process a refund or exchange providing the item is in stock. Just follow the returns process below.
Change Of Mind Returns
We’re sorry things didn’t work out for you, here’s the good news: You get 45 days to return your items starting from the day of shipment.
Here’s the fine print:
- • All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
- • Items must be unworn and unwashed (except to try on size).
- • NO returns or exchanges on headphones, underwear, swimwear, facemasks, hand gel, hats, pillows, & drinkware. This merchandise is final sale and cannot be refunded, exchanged or credited.
- • NO refunds on sale items discounted at 40% off or over – These items can only be returned for an online credit.
HOW DO I RETURN MY PACKAGE?
You have 45 days from the date of shipment to return or exchange your items online. Click the link here and follow the steps.
If you are returning an item that is part of an offer (e.g., 2 for 1 or buy one get one free) the refund amount will reflect the price you have paid on this offer and not the original price of the item/s individually.
HOW DO I EXCHANGE AN ITEM?
Items purchased can be exchanged through our return’s portal, here. See the below details:
- • Free exchanges are offered on original orders received back to us within 45 days from the delivery date.
- • Exchanges will be processed once your shipment has been picked up by the postal carrier.
- • Exchanges will be shipped with standard post.
HOW LONG WILL MY REFUND TAKE?
- • Once your online return is received, our team will be in touch within 2 business days.
- • Depending on your financial institution, your refund may take anywhere between 5-7 days for processing.
- • Refunds will be processed via your original method of payment only.
- • If you have returned a sale item (discounted at 40% or over), you will be issued with an online credit which will be emailed to you within 3-5 business days.
- • If you have not received your refund or credit within 14 days, please contact us directly.
I AM OUTSIDE OF THE RETURNS POLICY, CAN I RETURN?
- Over 45 days? Unfortunately, you can no longer return your items for a refund or exchange.
We’re sorry to hear that you’ve received an item that’s not in perfect condition. If the items you’ve purchased are faulty, wrongly described, or different from the sample shown, we’re more than happy to process a refund or exchange. Please contact our dedicated support team at: email@example.com.
HAVE YOU RECEIVED MY RETURNED ITEMS?
It can take up to 28 working days (from the date of your return) for your parcel to be delivered back to our warehouse, processed, and refunded.
We will notify you once your parcel arrives back at our warehouse and when your refund has been processed.
DO YOU RETURN THE SHIPPING CHARGE?
A $8.00 fee will be deducted from your refund for the use of the return postage label, shipping, and handling fees.
CAN I RETURN A GIFT VOUCHER?
AM Supply gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.